Help Center

If your account is frozen, it means our security system detected suspicious activity (e.g., multi-account usage, rapid accumulated winnings, or withdrawal abuse). You can still log in to view the reason. Please contact support immediately to resolve this. Legitimate accounts are typically unfrozen within 24 hours after review.

A 'Blocked' status is permanent and usually results from confirmed severe violations (e.g., botting, confirm fraud). Blocked accounts cannot be restored, and balances are forfeited. If you believe this is a mistake, contact support via email.

Withdrawals might be disabled if you have not met the minimum threshold ($5), if you have pending KYC verification, or if your account is under security review (Frozen).

You can earn gems by claiming the Daily Bonus, using the Hourly Faucet, Mining, winning games, or inviting friends.

Currently, 3000 Gems = $1.00 USD. You can exchange gems for cash instantly in your dashboard.